HR Service Delivery Senior Manager
- Function: Human Resources Operations / Shared Services
- Seniority: Senior Manager
- Office Location: BGC, Taguig, Metro Manila
- Work Setup: Hybrid
- Employment Type: Full-Time, Permanent
About the Mandate
The client is a major US multinational bank with a significant shared services operation in BGC Taguig. The HR Service Delivery Senior Manager leads one or more complex HR operations areas within the HR Global Delivery Activity group, overseeing timely completion, quality, and compliance across HR shared services functions.
What the Role Involves
This senior manager role sets guidance and metrics across HR service delivery, leads cross-functional process improvement initiatives, and determines strategy for one or more functional HR teams. The role requires direct collaboration with senior management and full accountability for resource allocation, team development, and adherence to global service level agreements. HR functions covered include talent acquisition, pay, benefits, incentive administration, HRIS, leave of absence, and HR compliance operations.
Requirements
- Minimum 5 years of experience in HR operations management or HR shared services leadership, ideally within a multinational banking, financial services, or large-enterprise environment.
- Demonstrated experience overseeing multiple HR functional areas simultaneously within a global service delivery model.
- Strong familiarity with Workday, ServiceNow, and other HRIS platforms.
- Proven track record of cross-functional process improvement and risk control development.
- Experienced working within and managing teams in a matrixed, global organizational structure.
- Background in compliance-heavy HR environments (international employment law, multi-jurisdiction payroll) preferred