Director — Finance Shared Services, Service Delivery & Operations
- Function: Finance Shared Services / FSSC Governance
- Seniority: Director
- Office Location: Manila, Metro Manila
- Work Setup: On-site
- Employment Type: Full-Time, Permanent
About the Mandate
The client is a global AI-powered customer experience technology company with a Finance Shared Services Center (FSSC) operating out of Manila. The Director leads the service delivery and operations function across Record-to-Insight (R2I), Global Expense Management, and FSSC service governance domains.
What the Role Involves
This executive role is accountable for FSSC service governance, close cycle optimization, and operational excellence across the Manila shared services hub. The Director drives end-to-end process standardization, manages relationships with global Finance leadership, and leverages Workday ERP to optimize finance operations delivery. The role requires a leader who combines deep finance shared services expertise with the operational maturity to manage large, multi-functional teams in a high-accountability environment.
Requirements
- Significant experience leading a Finance Shared Services Center or Global Business Services function at Director level or above.
- Deep familiarity with Record-to-Insight (R2I) processes, global expense management operations, and FSSC service governance frameworks.
- Workday ERP proficiency required; experience with close cycle optimization initiatives strongly preferred.
- Strong background in SLA governance, operational metrics design, and cross-functional stakeholder alignment.
- Experience managing Manila-based or APAC-based shared services teams preferred